Deliver daily technical support and implement projects to Windows Servers and virtualization infrastructures
Follow change management process
Follow incident and problem management process including problem isolation, service resumption, diagnosis, root-cause analysis & reporting
Handle customer requirements including end-to-end implementation, on-going support and documentation
Communicate with customers, vendors and internal support teams for project implementation and other technical support
On-call support to customers in case of incidents
Requirement:
Degree holder in IT or related disciplines
Minimum 4 to 6 years of relevant experiences
Experience in managing Windows servers, VMware & MS/VCS Clustering
Familiar with Dell, HP and IBM servers
Good knowledge in ITIL
Certified MCP, MCSE, MCITP, VC5 an advantage
Experience in PowerShell scripting, MS Hyper-V, MS Exchange, SharePoint or Active Directory an advantage
Remarks:
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