Ensure all Midrange systems are operating in a stable and effective environment to meet with all Services Level Agreement
Perform regular upgrade and update for all Midrange software to ensure adequate support
Implement technical projects and customer standards and requirements
Study and accept new application systems, provide recommendations from operational point of view and assist the customer systems development section on system design and establishment
Perform operation fault analysis and provide recommendations to improve the production batch window
Update regularly on software inventory and maintain up-to-date local system configuration
Collect system performance information and generate performance reports
Provide 7 x 24 support in conjunction with other services supporting parties, deliver technical support and day-to-day services to meet with customer requirements and Services Level Agreement
Take problem ownership and follow up through problem escalation procedure for all critical problems
Ensure day-to-day change requirements from customer are implemented in a timely and professional manner
The occasionally onsite support in Data Center for server installation or incident recovery is required.
Requirement:
Degree holder in IT or related disciplines
Minimum 3 years relevant experiences
Certified in Linux, AIX, Solaris is an advantage
Experiences of Linux, AIX, Solaris, vSphere, Networker, VCS clustering and BMC Control-M are an advantage
Knowledge of ITIL is an advantage
Strong operational background in Midrange platform.
Good communication and interpersonal skill
Good command of written and spoken English & Chinese
Have to be a good team player
Remarks:
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