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Job Detail
- Job Industry:Information Technology
- Position:Service Delivery Manager
- Reference No:A - 37
- Location:
- Job Description:
- Own the overall service and day-to-day customer care in the provision of those services
- Manage the production service providers to improve service performance where the delivered service is not meeting SLA or customer’s required levels
- Act as point of contact to interface with multiple stakeholders including our client, internal service teams, system vendors on regular basis
- Maintain and monitor the service level requirement and standard performed by the service providers, handle client’s requirement and issues management
- Perform high level problem management and to escalate and liaise with other service teams to get appropriate support and resources in dealing with problems/risks
- Conduct monthly report and service review, trend, and root cause analysis, identify and lead continuous improvement plan for the Client
- Requirement:
- Bachelor's Degree in information technology or relevant discipline
- Good command of spoken and written English
- Minimum 5 years relevant experience in service delivery, IT service desk operation and critical support environment. Strong operational process management expertise in ITIL and or other operation frameworks
- Good interpersonal and communication skills with clients and colleagues (locally and overseas)
- A proactive self-starter with the ability to work as a team, independently and under pressure
- Customer-focused and strive for high quality service & continuous improvement
- Remarks:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
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