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  • Job Industry:Information Technology
  • Position:Deskside Support Engineer
  • Reference No:A - 38
  • Location:
  • Job Description:
    • Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
    • Physically set up computers and software system installation
    • Perform basic hardware moves and changes
    • Record and manage all incidents and requests in ticket-tracking system
    • Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
    • Develop and update new and existing process
    • Proactively inform management of trends, significant problems and expected delays
    • Provide other IT-related support as required by the business
    • Documentation of products support and processes
    • Update and manage inventory on new incoming hardware orders
    • Communicate with vendors for incoming hardware orders and repairs
  • Requirement:
    • English: Advanced level - strong verbal, written, listening communication experience
    • 1 to 2 years of IT support experience
    • Solid understanding of PC hardware/peripherals
    • Exposure of mobile OS such as Apple iOS and Google Android
    • Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
    • Basic understanding of network and server-side infrastructure
    • Experience in delivering superior customer service experience
  • Remarks:
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