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Job Detail
- Job Industry:Information Technology
- Position:Service Delivery Manager
- Reference No:F - 23
- Location:
- Job Description:
- Managing service delivery to the clients' accounts, promoting the continuous improvement of productivity, service quality and customer satisfaction, preferably in the industry of document outsourcing, Print Room, Mail Room and BPS services
- Delivering service in best practice service delivery model to achieve SLA and enhance customer satisfaction
- Developing strong customer relationships and networks effectively to ensure service excellence
- Achieving productivity improvements resulting in high value for customer, margin enhancement and good P&L performance
- Transforming and growing the business for further profitable service revenue
- Performing team leadership and people management - Requirement:
- University graduate in Information Technology, Operations Management, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred
- At least 5 years' industry-related operations management experience
- Experience of having successfully operated at prime customer contact level
- Service delivery management experience with high standard and quality service delivered to customer(s)
- Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
- Strong people management and development skills
- Preferred experience in outsourcing bids, from pre-sales to successful implementation
- Possess experience of contract negotiation/supplier management
- Fluent in both spoken and written English and Cantonese
- Candidate with less experience will be considered for Senior Executive - Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
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