Find Us On

| 繁 簡
Home > Job Detail

Quick Job Search

Latest Jobs

Job Detail

  • Job Industry:Information Technology
  • Position:Technical Support Assistant (技術支援助理)
  • Reference No:F - 25
  • Location:
  • Job Description:

    - Providing preventative maintenance for multifunctional devices;
    - Representing Global Services in the delivery of the MPS;
    - Providing clients with basic device training on daily operations,
    - Device 1st level break-fix handling
    - Forwarding any technical device or software faults to FB helpdesk as a priority
    - Ensuring consumables are replaced, stocked and replenished as per site requirements
    - Execution of daily operation improvement/ planned service excellent tasks
    - Date collection for reporting purpose

  • Requirement:

    - University graduate in Information Technology, Operations Management, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred
    - At least 2 years' industry-related operations management experience
    - Experience of having successfully operated at prime customer contact level
    - Service delivery management experience with high standard and quality service delivered to customer(s)
    - Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
    - Strong people management and development skills
    - Preferred experience in outsourcing bids, from pre-sales to successful implementation
    - Possess experience of contract negotiation/supplier management
    - Fluent in both spoken and written English and Cantonese

  • Remarks:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

Apply Job

F - 25
Browse...
I would like to receive email alerts for new job postings

2015 T&S Quantum. All Rights Reserved.