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  • Job Industry:Information Technology
  • Position:Data Centre Technician
  • Reference No:ITHK03182
  • Location:Tung Chung or San Po Kong
  • Job Description:

    • To provide 7 x 24 system monitoring through monitoring tools to ensure system availability meets service level
    • Monitors file backups through centralized backup system
    • Maintains system uptime accordingly to agreed maintenance windows and provide maintenance at agreed time line
    • Record the media usage and handle the rotation of media according to manufacturer's recommendation
    • Operates in 7 x 24 basis to answer technical support calls from customer's service desk with English and Cantonese
    • Dispatches incident that cannot be resolved by Technical Support Team
    • Logs the incident to Incident Management System
    • Provides availability and performance report periodically

  • Requirement:

    • ITIL certification or equivalent is an advantage

    • Diploma / Higher Diploma holder in Computer Studies or related fields

    • At least 1 year hands on experience in Data Centre Operations field

    • Knowledge of UNIX, AS/400 and Windows Server 2003 / 2008 operating systems

    • Knowledge of Data Processing concepts such as disaster recovery, backup systems, storage management, and continuous availability is an advantage

    • Good command of spoken and written English and Chinese

    • Shift duties is required

  • Remarks:

    Working Hours: Provide 7 x 13 / 7 x 24 from Sunday to Saturday (Shift Duty) , 0000-2359, including public holiday and adverse weather conditions (including Typhoon Warning Signal No. 8 or above and / or Black Rainstorm Warning).

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ITHK03182
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