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  • Job Industry:Sales & Marketing
  • Position:Customer Service Specialist
  • Reference No:VA - 1603009
  • Location:Tai Koo
  • Job Description:

    • Customer Services tasks for projects:
    o Manages Call off  Orders on the system and coordinates with both markets and DCs as required
    o Ensures an in-time fulfilment for all the market needs on system
    o Tracks vendor payment process on a monthly basis (invoice issue & payments receipt)
    o Handles claim management and reverse logistics and all related paperwork between markets and DCs
    o Searches for best supply options in case of stock shortages
    o Ensures all timelines of each order stage are maintained for all POs on the system and chases up any late handling
    o Coordinates between DC and markets to define freight forwarder collection dates from DCs 
    o Monitoring the customs clearance process (documentation are corrected and ready)
    o Manages project orders and checks correct paperwork is available to issue to markets with fixture dispatches


    • Manage and coordinate for any special or ad hoc projects to provide specific requests for fixtures supply including handling transfer of stock to alternative and any additional charges borne by market.
    • Other administrative activities
    o Support the CtC team in other administrative activities which contributes to the achievement of set targets
    o Manage and participate in specified projects
    o Maintain User management rights in the Retail Sourcing Platform
    o Suggest inputs and updates to the new release of the Retail Sourcing Platform
    o Conduct KPI reports and any others reports that requested by Management


  • Requirement:

    o University Graduate or Commercial education with 2 years' work experience (focus on Logistics/Supply Chain Management preferred)
    o Strong team player with proven ability to work cross functional
    o Reliable and thorough in dealing with numbers
    o Understanding/ experience in the field of demand and Inventory management/ Customer Services.


  • Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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VA - 1603009
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