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  • Job Industry:Information Technology
  • Position:Technical Support
  • Reference No:
  • Location:Hong Kong
  • Job Description:
    • Lotus Notes and Lotus Domino email and application support and maintenance;
    • BES support and maintenance;
    • Mobile email on IOS/Android device support and maintenance;
    • performing presentation support in conference room and auditorium for various seminar and event;
    • support and troubleshooting internet web servers’ and service, including JBoss, Apache, IBM WebSphere, Lotus Domino web service and Microsoft IIS;
    • supporting network implementation in WAN/LAN service and installation of horizontal and vertical network infrastructure;  
    • supporting and troubleshooting standard office automation applications including Lotus Notes, Microsoft Windows and Office applications such as Words, Excel, Powerpoint and Visio, Adobe Acrobat and Flash, Java runtime;
    • supporting anti-virus software, such as Kaspersky Endpoint Protection;
    • administrating and configuring Fortigate firewalls. Install SSL VPN on user  notebook; and
    • troubleshooting hardware & software in PCs & notebook.
    • hard disk cloning technique, such as Symantec Ghost;
    • disaster recovery skills on operating system and e-mail service;
    • supporting video conference equipment;
    • performing day-to-day LAN administration jobs, maintaining and performing troubleshooting of  Windows AD servers;
    • conducting periodic SAM checks and preparation of the audit reports;
    • analyzing IT security alerts and conducting periodic patching;
    • print server configuration;
    • monitoring and troubleshooting major brands of network switches and routers, such as Cisco/H3C/Foundry;
    • administrating, configuring and scheduling of WiFi server and the WiFi access points for supporting internal staff and visitors;
    • Configure and install operating systems, application software and common office automation applications;
  • Requirement:
    • Degree or higher diploma in Information Technology, Computer Science or equivalent
    • Have Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified Solution Expert (MCSE)
    • Minimum 4-year experience in network, system, servers, PC support
    • At least 3-year experience in support and maintenance of the administrative network and systems
  • Remarks:
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