RESPONSIBILITIES

The duties for this position include cloud implementation support during Project and technical support business as usual (BAU) phase, but are not limited to:

• Support cloud operation and services to customers during the BAU operation, such as on the ground technical support and troubleshoot technical issues for our customers
• Support the senior technical lead on data collection, technical solution documentation and /or Cloud platform testing
• Support service management process documentation that will enable effective operational support to customers 
• Work with global team to deploy cloud solutions, network solution, system solution and any related ICT infrastructure to meet customer’s requirements
• Support and work with offshore team on the Operating System deployment or version upgrade, and /or configuration as part of a rebuild or upgrade or initial deployment
• Support troubleshooting, diagnosis and replacement of hardware and software failures
• Escalate all application failures in accordance with defined escalation procedures

Required Education

Degree in Computer Science or Information Systems with minimum 2 year of related working experience in IT environment.   Industry certifications in Microsoft environment are preferred

 Required Experience & Qualifications

• Degree in Computer Science or Information Systems with minimum 6 year of related working experience in Cloud technologies University degree in IT, Computer Science, or related discipline
• At least 2 years of infrastructure architecture experience in a large-scale enterprise environment. 
• Experience with cloud related solution like private cloud infrastructures: like VMware Cloud / OpenShift / Azure Stack or public cloud: AWS / Microsoft Azure / Google Cloud.
• Hands-on understanding of server (Windows or Linux Server support and administration), network and storage systems including an understanding of systems integration and automation
• Experience with operations management tools, such as alerting & monitoring tools, Provisioning & Deployment (e.g. VMWare vSphere), Configuration Repositories, CMDB
• Good knowledge of enterprise cloud virtualization technologies
• Windows Active Directory deployment and administration
• Experience with public cloud platform such as AWS or Azure or Google Cloud (GCP) would be an advantage
• AWS / Azure / GCP Cloud Certification - Associate (Mandatory) and familiar with a broad portfolio of Cloud (AWS, Azure, GCP) infrastructure tools would be an advantage
• Good interpersonal skills with ability to communicate effectively with people at all levels
• Excellent written communication skill and high quality of documentation
• Be a team player capable of working with both technical and non-technical resources.