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  • Job Industry:Information Technology
  • Position:Senior Technical Support Officer
  • Reference No:20220501
  • Location:Sai Wan
  • Job Description:

    - Work with Department Directors / IT Manager / Business Stakeholders to propose IT solutions and deliver IT service in support of client’s vision and core objectives.

    - Plan and implement IT tasks based on the IT policy and cybersecurity requirements.

    - Maintain and support all the network infrastructure, computing equipment, IT systems, web site hosting and cloud services to ensure data and system security well in place.

    - Develop operation support procedure for IT system and process to facilitate and support IT helpdesk operation.

    - Provide technical support for any user operation escalated issue.  

    - Negotiate service level agreements with service providers and monitor service delivery to ensure the agreed targets and standards are met.

    - Work with IT manager to review and enhance IT policies and procedures to meet the updated security standard and business requirement.

    - Support on IT Project management to ensure the project implementation is meeting the objectives with planned timeline and resources.

  • Requirement:

    - Information Technology Degree

    - Minimum 5 years’ solid work experience 

    - Proficient knowledge in network infrastructure (firewall, router, VLAN, VPN, CDN)

    - Proficient knowledge in web site hosting and CMS (Linux, Debian, Ubuntu, Drupal, WordPress)

    - Proficient knowledge in Cloud services (O365, AWS, Azure)

    - Proficient Knowledge in cybersecurity practices.

    - Good knowledge in database management (MySQL, MSSQL Server, MariaDB, MongoDB)

    - Good knowledge in Programming (SQL, Html and Java, Php, NodeJS)

    - Knowledge of Dreamweaver, PhotoShop, Flash, and preferable Ulead MediaStudio Pro

    - Strong sense of initiative to remain updated of IT developments

    - Ability to fix technical problems by locating the root cause with good problem-solving” skills 

    - Able to work independently but also a good team player

    - Ability to work under pressure and to respect deadlines

    - Highly proficient in spoken and written Cantonese, English and Mandarin.

    - CISA, CISSP will be a plus

  • Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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