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    IT Operations Specialist

  • Hong Kong - Hong Kong
  • Posted on 20 Jun 2019

    Working Hour: M-F 0900-1800

    Period: 1 year

     

    MANDATE

    The IT Operations Specialist position is responsible for the User Support and Technology Operations in Hong Kong.  This includes helpdesk services, end-user computing, incident management, daily IT operations, and user administration related work.

    Scope of responsibilities encompass but may not be limited to design, planning and support of IT infrastructure services for local branch business users. 

     

    ACCOUNTABILITIES

    • Responsible for helpdesk services, PC infrastructure, desktop base applications, and essential infrastructure services for technology operations
    • Responsible for operation of Windows Server environment, data backup, server administration
    • Works with applications and infrastructure teams to carry out necessary infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
    • Responsible for operational processes and verification including operating system patches, technology life cycle management, continuous monitoring and performance tuning
    • Provides ongoing 24/7 support of supported system and services
    • Leads in root-cause analysis and restoration of service of highly complex problems
    • Conducts post mortem for root cause analysis of service impacting issues
    • Participates in global projects to plan and implement related technology and services in local region
    • Adheres to corporate standards in technology services and operations
    • Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards

     

    KNOWLEDGE AND SKILLS

    Knowledge:

    • Prefer university degree/college diploma in computer science, information technology, or engineering
    • 5+ years of experience in Banking applications and infrastructure support responsibilities, preferably in a mixed trading and non-trading environment
    • Certification in Windows Server and Microsoft product suite are preferred

     

    WORKING CONDITIONS

    The working environment will be trading and non-trading environment.  Flexible working hours may be required from time to time.  Work hours include normal business hours and off-hour/weekend support as required.  On-call is required.

    Programmer

  • Hong Kong - Hong Kong
  • Posted on 19 Jun 2019

    Programmer

    Working Hour: Mon-Fri ( 09:00-18:00 )

    Period: 1 year

     

    Scope of Work:

    • Collaborate with the team to developing and maintaining internal applications
    • Evaluate existing applications to reprogram, update and add new features
    • Develop technical documents and handbooks to accurately represent application design and code
    • Troubleshoot and debug applications

    Programmer

  • Hong Kong - Hong Kong
  • Posted on 19 Jun 2019

    Programmer

    Working Hour: Mon-Fri ( 09:00-18:00 )

    Period: 1 year

     

    Scope of Work:

    • Collaborate with the team to developing and maintaining internal applications
    • Evaluate existing applications to reprogram, update and add new features
    • Develop technical documents and handbooks to accurately represent application design and code
    • Troubleshoot and debug applications

    Service Desk/ Senior Service Desk

  • Hong Kong -
  • Posted on 18 Jun 2019

    Working location: Causeway Bay (Mon-Fri 9am – 6pm)

     

    Responsibility

    • To capture demand/or incident resolution and service requests.
    • It should also be the point of communication for the service provider with all of its users.
    • It should act as the entry point/single point of contact for the IT or service organization.
    • To provide support for “People and Business” instead of simply technical issues.
    • To provide Senior Executive Support / VIP support
    • Demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communications and emotional intelligence.
    • Lead and train junior staff on business and technical knowledge (For Senior Service Desk)

     

    Requirements

    • Service desk experience: 3 years or above (Service desk) OR 5 years or above and have team lead experience (Senior Service Desk)
    • Language requirement: Standard level of English and Mandarin speaking
    • Candidate who have more experience or team leader experience will consider as Senior Service Desk.

    Helpdesk Support

  • Hong Kong - Hong Kong
  • Posted on 17 Jun 2019

    Working Hour: M-F 0830 – 1730

    Period: 1 year

     

    Scope of Work:

    • Serve for 140 to 150 users (most end users uses win 7)
    • General IT Support (breakfix, handle ticketing bottle, troubleshooting, preliminary application support)
    • General Helpdesk support duties such as handle BAU

    Technology – Middle / Back Office Developer

  • Hong Kong - Hong Kong
  • Posted on 17 Jun 2019

    Working Hour: Mon-Fri : 0900-1800

    Period: 6 months

     

    Scope of Work:

    • Perform day-to-day batch monitoring and first line support.
    • Perform routine system checks
    • Provide minor development and report enhancements
    • Support the systems developed within the team, thoroughly explaining and documenting support procedures
    • Develop and maintain in house software and web development following the SDLC process, where you will assist in the implementation of various IT projects. This will include system analysis, design, development and conduct a full system implementation life cycle including functional and technical design specification to code development,  SIT and UAT

    IT field service engineer x 2

  • Hong Kong - Hong Kong
  • Posted on 14 Jun 2019

    Working Hour: 9:00 a.m. to 6:00 p.m. (Monday to Friday, except Public Holidays) 

    Working Location: different locations, point to point support. (HK, KLN, NT & Airport)

    Period: 1 Jul 19 – 30 Jun 20

    Onsite Support Engineer

  • Hong Kong - Hong Kong
  • Posted on 14 Jun 2019

    Working hours:

    Mon - Fri (08:30 - 18:00)

    Alternative Sat (08:30 – 13:00)

    Working location: Southern District Job Sites or New Territories Job Sites

     

    Desktop / User Support

  • Hong Kong - Hong Kong
  • Posted on 14 Jun 2019

    Working Hour :         Monday - Friday        0800 – 2000
                                      Saturday         0900 – 1300
                                      (On shift and rotation)
    Working Location: Kwun Tong / Central
    Period: 1 year