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  • 空缺类别:会计及金融
  • 职位名称:End-User Support Technician
  • 参考编号:S101993
  • 地点:Hong Kong
  • 工作描述:

    Scope of Work:

    • ​Provide customer facing end-user support that includes
      • Break-fix support for Laptop, desktop, tablets and associated hardware peripherals
      • IMAC support including large scale/bulk office moves/re-stack activities (all moves)
      • Support for Operating System, base load software, MS Office suite and other business application
      • Support for the Imaging devices (print/scan/copy/fax) that includes printers and MFDs
      • Access related issues with smart card, password and security, application configuration and troubleshooting, and general inquiries
      • Support for the Mobility devices (IOS/iPhone/IPads)
      • VIP and home-based office (HBO) user support
    • Manage the ticket queue in remedy system and ensure they are resolved and closed within the defined service level maintenance
    • Respond to end-user requests for updates on ticket status and promptly follow up as needed.
    • Coordinate with vendors for provision of end-user support (e.g. Hardware Vendor technicians for warranty repair/replacement)
  • 职位要求:

    Requirement:

    • Minimum of 5 years technical experience in providing quality services to the end users
    • Strong understanding of Client based Operating Systems
    • Strong ticketing system experience
    • Proficient understanding of level 1 Helpdesk services
    • Strong understanding of end user hardware
    • Strong knowledge of client based applications
    • Proficient with common network protocols (TCP/IP) for device connectivity issues
    • Excellent communication skills (English & Local language)
    • Excellent customer engagement and customer service skills
    • Strong desire to help, share, and assist others
    • Excellent analytical skills, Work Ethic and Problem-solving skills
    • Basic Safety knowledge in order to assist users with ergonomic equipment
    • Ability to lift heavy equipment’s within stockroom
    • Customer experience - CSAT focused with Customer is #1 Attitude
    • Professional and courteous and Ability and patience to work in a high dense client environment
    • Flexible for travelling to remote sites/Colocations

    Technical Certification (Microsoft/HP/Dell) in the similar field will be an added advantag

  • 备注:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

职位申请

S101993
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