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Job Detail
- Job Industry:Information Technology
- Position:Technical Support Engineer (Deskside Support, DSS)
- Reference No:M - DSS_v2021-08-10
- Location:
- Job Description:
PRINCIPAL DUTIES AND RESPONSIBILITES
- Provide on-site technical support for PCs (software and hardware), voice equipment & mobile device (Smartphone and Tablet)
- Physically set up computers and software system installation
- Perform basic hardware moves and changes
- Record and manage all incidents and requests in ticket-tracking system
- Ensure timely resolution of issues by acquiring necessary information to best measure impact to the customer
- Develop and update new and existing process
- Proactively inform management of trends, significant problems and expected delays
- Provide other IT-related support as required by the business
- Documentation of products support and processes
- Update and manage inventory on new incoming hardware orders
- Communicate with vendors for incoming hardware orders and repairs
- Requirement:
LANGUAGE
- English: Advanced level - strong verbal, written, listening communication experience
EXPERIENCE
- 1 to 2 years of IT support experience
- Solid understanding of PC hardware/peripherals
- Exposure of mobile OS such as Apple iOS and Google Android
- Good working knowledge and IT experience supporting Microsoft Windows configuration, desktop administration, Microsoft Office suite
- Basic understanding of network and server-side infrastructure
- Experience in delivering superior customer service experience
SKILLS
- Ability to make sound decisions following approved procedures in a fast-paced environment
- Ability to effectively manage multiple tasks occurring simultaneously
- Ability to work independently with little supervision
- Remarks:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
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