Quick Job Search
Browse Job
Latest Jobs
-
Business Analyst
Updated on 15 Sep 2023
-
Service Executive
Updated on 15 Sep 2023
-
Business Planning Executive
Updated on 15 Sep 2023
-
Manager, Information Technology and Security Solutions Development
Updated on 15 Sep 2023
-
Client Consultant (Health Care Accounts)
Updated on 15 Sep 2023
Job Detail
- Job Industry:Information Technology
- Position:Technical Support Analyst
- Reference No:J - 20230204
- Location:
- Job Description:
- Provide level 1 support to associate
- Handle internal IT support hotline
- Provide daily event support and meeting room setup
- Monitor the meeting and computer room facilities to support business operation
- Support IT hardware/software upgrade, deployment and system migration activities
- Raise incident ticket and service request for support issue
- Follow up open ticket and work closely with IT partners from India, US and Hong Kong to resolve issue before SLA is breached
- Escalate support issue when required
- Execute assigned IT project tasks
- Maintain the standard PC configurations and the OS image
- Maintain records of IT assets (for hardware and software, from acquisition to disposal) and inventory report to management
- Liaise with vendors for HW/SW procurement, maintenance service and contract renewal
- Handle invoices, maintain payment records and work closely with finance team to settle payment
- Report abnormal usage and cost on billing and resolve them with vendors
- Maintain documentation and support knowledgebase
- Requirement:
- Diploma or above in related field (CS, IT, MIS, etc.) or equivalent experience
- At least 2 years related experience
- Possess general technology knowledge, including Windows/MAC OS, MS Office/Office 365, Active Directory, Printer/Copier/MFD, Audio/Video Equipment, Networking LAN/WAN/WIFI (Cisco Technology), IP Telephony (Cisco IP Phone), Mobile Device Management (MS Intune), Software Deployment tools (SCCM), PC/Mobile device, PC Imaging, Computer Room Facilities, IT Asset Management
- Team/Customer-oriented attitude and working style
- Good communication skills
- Good problem-solving skills
- Able to work independently with minimum supervision
- Able to work under pressure
- Occasionally travel to Mainland China branch office may be required
- Fluent in both spoken and written English and local language
- Remarks:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
Apply Job
Recruitment Services
