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  • Job Industry:Information Technology
  • Position:Technical Support Assistant (技術支援助理)
  • Reference No:F - 25
  • Location:
  • Job Description:

    - Providing preventative maintenance for multifunctional devices;
    - Representing Global Services in the delivery of the MPS;
    - Providing clients with basic device training on daily operations,
    - Device 1st level break-fix handling
    - Forwarding any technical device or software faults to FB helpdesk as a priority
    - Ensuring consumables are replaced, stocked and replenished as per site requirements
    - Execution of daily operation improvement/ planned service excellent tasks
    - Date collection for reporting purpose

  • Requirement:

    - University graduate in Information Technology, Operations Management, Business Administration with relevant professional qualifications, e.g. ITIL, Lean Six Sigma, PMP is preferred
    - At least 2 years' industry-related operations management experience
    - Experience of having successfully operated at prime customer contact level
    - Service delivery management experience with high standard and quality service delivered to customer(s)
    - Demonstrate proven experience in implementing productivity and customer satisfaction enhancement programs
    - Strong people management and development skills
    - Preferred experience in outsourcing bids, from pre-sales to successful implementation
    - Possess experience of contract negotiation/supplier management
    - Fluent in both spoken and written English and Cantonese

  • Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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F - 25
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