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  • Job Industry:Information Technology
  • Position:Service Executive
  • Reference No:F - 26
  • Location:
  • Job Description:

    - Process and administer renewal quotes/contracts for customers
    - Resolve debtors issues on support renewal invoices where they relate to support issues
    - Discuss with customers their annual price increase, with the ability to negotiate and pushback on customers as necessary
    - Maintain customer subscription/warranty information in backend systems
    - Provide internal support to sales, services and backend teams
    - Ability to navigate and find necessary information in contracts/ backend systems
    - Perform ad hoc tasks as assigned by supervisor

  • Requirement:

    - Experience working in ICT industry for sales/marketing customer services is an advantage
    - Excellent time management and organizational skills, with the ability to manage multiple tasks and re-prioritize workflow as necessary.
    - Sharp attention to detail with excellent organization skills
    - Strong verbal and written communication skills
    - PC literacy (MS Office - Excel & PowerPoint)

  • Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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F - 26
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