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Job Detail
- Job Industry:Information Technology
- Position:Service Executive
- Reference No:F - 33
- Location:
- Job Description:
- Process and administer renewal quotes/contracts for customers
- Resolve debtors issues on support renewal invoices where they relate to support issues
- Discuss with customers their annual price increase, with the ability to negotiate and pushback on customers as necessary
- Maintain customer subscription/warranty information in backend systems
- Provide internal support to sales, services and backend teams
- Ability to navigate and find necessary information in contracts/ backend systems
- Perform ad hoc tasks as assigned by supervisor
- Requirement:
- Experience working in ICT industry for sales/marketing customer services is an advantage
- Excellent time management and organizational skills, with the ability to manage multiple tasks and re-prioritize workflow as necessary.
- Sharp attention to detail with excellent organization skills
- Strong verbal and written communication skills
- PC literacy (MS Office - Excel & PowerPoint)
- Remarks:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
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