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  • Job Industry:Information Technology
  • Position:Regional IT Support Specialist
  • Reference No:967
  • Location:Hong Kong
  • Job Description:

    Scope of Work:

    • Provide an excellent level of IT support to all business units.
    • Provide end-users technical support and conduct troubleshooting on hardware & software in PCs, telecommunication equipment and other computer services.
    • Setup, configure and support of laptop, desktop, smartphone or network devices.
    • Maintain hardware & software inventory record and prepare project reports.
    • Coordinate the support to boutiques and offices in APAC.
    • Manage Microsoft server AD environment and file server backup.
    • Ensure proper documentation, tracking and follow up of all incidents record in IT ticketing system.
    • Undertake ad-hoc IT related tasks as required.​
  • Requirement:

    Requirement:

    • Higher Diploma / Degree in Computer Science, Information Technology or other related disciplines​
    • 3-4 years’ experience in technical support / customer service;
    • Experience in supporting computer hardware (PC, Laptop, Smartphone and video conference device etc.) and software (Windows Desktop, MS Office/365, Team, Outlook etc.), basic back-end troubleshooting and manage Windows Server & AD.
    • A good team player, proactive, responsible, excellent customer service-oriented mindset, outgoing, good interpersonal skill, able to work independently;
    • Excellent communication and problem-solving skills;
       
    • Occasional outdoor work may be required;
    • ​Good command of Cantonese, English and Mandarin
  • Remarks:

    Remark:

    Please state your availability and expected salary in your CV and send it to valerianayiu@tsquantum.com

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