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  • Job Industry:Information Technology
  • Position:ITEC Support x 2 (IT Express Centre)
  • Reference No:20191219-01
  • Location:Hong Kong
  • Job Description:
    1) Support in Office and Remote warm site.
    2) Handle technical inquiries and provide level 1 & 2 support within the agreed service levels, covering desktop, mobile device, communication systems, network issues and application software.
    3) Ensures proper documentation, notification, escalation and tracking and follow up of all incidents.
    4) Assist and train users to improve the user experience with various IT products.
    5) Maintenance of company databases, sharepoint and website.
    6) Responsible for supporting end user software such as Microsoft/Mac OS, MS Office, Video Conferencing etc.
    7) Organize workshop/seminar for promoting IT products/sharing IT knowledge
  • Requirement:
    1) The candidate should prove he/she is a fast learner
    2) Good customer service and soft skill
     
  • Remarks:

    Please send your CV with your expected salary and availability to 'valerianayiu@tsquantum.com'.

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20191219-01
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