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  • Job Industry:Information Technology
  • Position:System Engineer x3
  • Reference No:S101981
  • Location:Hong Kong
  • Job Description:

    Scope of Work:

    • ​ The system engineer (SE) reports to HK Office IT manager and UP team leader and is responsible for daily IT support at Hong Kong OfficesThe SE daily IT support:
    • Identify problem / service request, write down / follow up ticket in system, provide remote assistance to user and solve problem remotely, or assign to relevant system engineer to follow up, handle IT Service Desk tasks, such as meeting support, walk-in cases / requests, trouble-shooting on various IT related issue, write down detail symptom, trace out root cause, cooperate with other ITS team members and so on.
    • Occasional after office hour on call standby support will be required.
  • Requirement:

    Requirement:

    • Higher Diploma in Computer Science or equivalent.
    • 1-2 years of working experience as full time IT technical support.
    • Knowledge in Windows 10, Office (Word / Excel / PowerPoint / Outlook)
    • Hands-on experience in supporting Windows Office suite;
    • Good command of spoken and written English & Chinese (Putonghua);
  • Remarks:
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S101981
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