Deliver daily technical support and implement project to Windows and virtualization infrastructures
Follow change management process
Follow incident and problem management process including problem isolation, service resumption, diagnosis, root-cause analysis & reporting
Handle customer requirements including end-to-end implementation, on-going support and documentation
Communicate with customers, vendors and internal support teams for project implementation and other technical support
On-call support to customers in case of incidents
Requirement:
Requirements:
Degree holder in IT or related disciplines
4 to 6 years of relevant experiences
Experience in managing Windows servers, VMware & MS/VCS Clustering
Familiar with HP, Dell and IBM servers
In-depth ITIL knowledge
Certified MCP, MCSE, MCITP, VC5 an advantage
Experience in PowerShell scripting, MS Hyper-V, MS Exchange, SharePoint or Active Directory an advantage
Able to work independently with minimal supervision
Good command of spoken and written English and Chinese
Team player with good interpersonal and communication skills
Remarks:
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