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Job Detail
- Job Industry:Information Technology
- Position:Customer Relationship Manager
- Reference No:N - 43
- Location:
- Job Description:
- Act as customer’s prime contact on all service-related matters
- Responsible for client satisfaction by ensuring that services are delivered according to Service Level Agreements and other contracts
- Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
- Regularly review the overall quality of customer solution, identify potential problems, initiate appropriate service enhancement program to improve the situation when necessary
- Handle all customer complaints, perform case investigation, identify root cause of trouble, derive appropriate action plan for improvement
- Maintain good relationship with customers and track for customer satisfaction on a regular basis
- Review all proposals delivered to the client and ensure that growth objectives within the account are in line with our growth objectives and serve the best interest of the client
- Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
- Requirement:
- Bachelor’s degree in IT / Computer / BA or equivalent qualification
- 5 years’ experience in Customer Services in ICT industry
- Holder of ITIL certification is preferred
- Demonstrated client engagement experience at a senior level
- Ability to establish strong relationships with internal stakeholders and external clients
- Excellent relationship-building skills
- Ability to work well in a pressurized environment
- Passionate, strong initiative, self-driven with a commitment to succeed
- Proficient in written and spoken English & Cantonese & Mandarin
- Remarks:
DISCLAIMER
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.
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