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  • Job Industry:Information Technology
  • Position:Customer Relationship Manager
  • Reference No:N - 43
  • Location:
  • Job Description:
    • Act as customer’s prime contact on all service-related matters
    • Responsible for client satisfaction by ensuring that services are delivered according to Service Level Agreements and other contracts
    • Engage proactively and collaboratively with suppliers to resolve incidents, problems, or unsatisfactory performance
    • Regularly review the overall quality of customer solution, identify potential problems, initiate appropriate service enhancement program to improve the situation when necessary
    • Handle all customer complaints, perform case investigation, identify root cause of trouble, derive appropriate action plan for improvement
    • Maintain good relationship with customers and track for customer satisfaction on a regular basis
    • Review all proposals delivered to the client and ensure that growth objectives within the account are in line with our growth objectives and serve the best interest of the client
    • Drive service delivery excellence by motivating the team members and inspiring outstanding performance against Service Level Agreements
  • Requirement:
    • Bachelor’s degree in IT / Computer / BA or equivalent qualification
    • 5 years’ experience in Customer Services in ICT industry
    • Holder of ITIL certification is preferred
    • Demonstrated client engagement experience at a senior level
    • Ability to establish strong relationships with internal stakeholders and external clients
    • Excellent relationship-building skills
    • Ability to work well in a pressurized environment
    • Passionate, strong initiative, self-driven with a commitment to succeed
    • Proficient in written and spoken English & Cantonese & Mandarin


  • Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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N - 43
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