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  • Job Industry:Information Technology
  • Position:Technical Support Engineer
  • Reference No:VS - 1809199
  • Location:Hong Kong
  • Job Description:
    Job Duties:
    • Provide IT support on end-user computing and computer room/site facilities administration and management
    • Act as second level support for escalated problems and complicated technical issues.
    • Track and deploy Windows patch and update to maintain baseline of  IT security standard and policies
    • Handle asset management, maintain inventory and liaise with vendor in asset procurement
    • Handle IT training, provide necessary guidance to end user and manage user requests
    • Maintain and update technical support document, IT report and policy
    • Manage telephone system and conference equipment
    • Coordinate and deploy corporate IT projects in the supported region
    • IT infrastructure setup for new office/office move/expansion
    • Support end-users on MS Office, Win 7-10, Outlook, and VPN remote access
    • Resolve hardware / software issues on desktop / laptop PC, network printer
  • Requirement:
    • Bachelor degree/Diploma in Computer Science/IT or equivalent is an advantage
    • Minimum 2 years of experience in IT infrastructure support at MNC
    • Must have hands-on experience in Windows 7, MS Office 2013/2016 and above
    • Good knowledge in installation, maintenance, administration of LAN / WAN infrastructures, such as TCP/IP networking and Cisco equipment. 
    • Knowledge in Cisco VPN, SCCM server / FTP server;
    • MCSE on Windows server 2008 or above, CCNA / CCNP, ITIL are advantages
    • Knowledge in SAP GUI is an advantage
    • Fluent in English
  • Remarks:
    For interested parties, please state your availability, last drawn salary and expected salary in your CV.
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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VS - 1809199
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