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  • Job Industry:Information Technology
  • Position:Technical Support Engineer
  • Reference No:VS - 1809199
  • Location:Hong Kong
  • Job Description:
    Job Duties:
    • Provide IT support on end-user computing and computer room/site facilities administration and management
    • Act as second level support for escalated problems and complicated technical issues.
    • Track and deploy Windows patch and update to maintain baseline of  IT security standard and policies
    • Handle asset management, maintain inventory and liaise with vendor in asset procurement
    • Handle IT training, provide necessary guidance to end user and manage user requests
    • Maintain and update technical support document, IT report and policy
    • Manage telephone system and conference equipment
    • Coordinate and deploy corporate IT projects in the supported region
    • IT infrastructure setup for new office/office move/expansion
    • Support end-users on MS Office, Win 7-10, Outlook, and VPN remote access
    • Resolve hardware / software issues on desktop / laptop PC, network printer
  • Requirement:
    Requirements:
    • Bachelor degree/Diploma in Computer Science/IT or equivalent is an advantage
    • Minimum 2 years of experience in IT infrastructure support at MNC
    • Must have hands-on experience in Windows 7, MS Office 2013/2016 and above
    • Good knowledge in installation, maintenance, administration of LAN / WAN infrastructures, such as TCP/IP networking and Cisco equipment. 
    • Knowledge in Cisco VPN, SCCM server / FTP server;
    • MCSE on Windows server 2008 or above, CCNA / CCNP, ITIL are advantages
    • Knowledge in SAP GUI is an advantage
    • Fluent in English
     
  • Remarks:
    Remarks:
    For interested parties, please state your availability, last drawn salary and expected salary in your CV.
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VS - 1809199
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