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  • Job Industry:Information Technology
  • Position:Technical Support Analyst
  • Reference No:J - 20230204
  • Location:
  • Job Description:
    • Provide level 1 support to associate
    • Handle internal IT support hotline
    • Provide daily event support and meeting room setup
    • Monitor the meeting and computer room facilities to support business operation
    • Support IT hardware/software upgrade, deployment and system migration activities
    • Raise incident ticket and service request for support issue
    • Follow up open ticket and work closely with IT partners from India, US and Hong Kong to resolve issue before SLA is breached
    • Escalate support issue when required
    • Execute assigned IT project tasks
    • Maintain the standard PC configurations and the OS image
    • Maintain records of IT assets (for hardware and software, from acquisition to disposal) and inventory report to management
    • Liaise with vendors for HW/SW procurement, maintenance service and contract renewal
    • Handle invoices, maintain payment records and work closely with finance team to settle payment
    • Report abnormal usage and cost on billing and resolve them with vendors
    • Maintain documentation and support knowledgebase
  • Requirement:
    • Diploma or above in related field (CS, IT, MIS, etc.) or equivalent experience
    • At least 2 years related experience 
    • Possess general technology knowledge, including Windows/MAC OS, MS Office/Office 365, Active Directory, Printer/Copier/MFD, Audio/Video Equipment, Networking LAN/WAN/WIFI (Cisco Technology), IP Telephony (Cisco IP Phone), Mobile Device Management (MS Intune), Software Deployment tools (SCCM), PC/Mobile device, PC Imaging, Computer Room Facilities, IT Asset Management
    • Team/Customer-oriented attitude and working style
    • Good communication skills
    • Good problem-solving skills
    • Able to work independently with minimum supervision
    • Able to work under pressure
    • Occasionally travel to Mainland China branch office may be required
    • Fluent in both spoken and written English and local language
  • Remarks:
Data collection will be treated in strict confidentiality and used solely for recruitment purposes. All related information will be kept in our database for up to 24 months.

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J - 20230204
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