Posted on 20 Jun 2019

Working Hour: M-F 0900-1800

Period: 1 year

MANDATE

The IT Operations Specialist position is responsible for the User Support and Technology Operations in Hong Kong.  This includes helpdesk services, end-user computing, incident management, daily IT operations, and user administration related work.

Scope of responsibilities encompass but may not be limited to design, planning and support of IT infrastructure services for local branch business users. 

ACCOUNTABILITIES

• Responsible for helpdesk services, PC infrastructure, desktop base applications, and essential infrastructure services for technology operations
• Responsible for operation of Windows Server environment, data backup, server administration
• Works with applications and infrastructure teams to carry out necessary infrastructure releases, support and documentation according to industrial best practices and the Bank’s standardized processes (e.g. CMMI and ITIL)
• Responsible for operational processes and verification including operating system patches, technology life cycle management, continuous monitoring and performance tuning
• Provides ongoing 24/7 support of supported system and services
• Leads in root-cause analysis and restoration of service of highly complex problems
• Conducts post mortem for root cause analysis of service impacting issues
• Participates in global projects to plan and implement related technology and services in local region
• Adheres to corporate standards in technology services and operations
• Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance in the areas of security, control and standards

KNOWLEDGE AND SKILLS

Knowledge:

• Prefer university degree/college diploma in computer science, information technology, or engineering
• 5+ years of experience in Banking applications and infrastructure support responsibilities, preferably in a mixed trading and non-trading environment
• Certification in Windows Server and Microsoft product suite are preferred

WORKING CONDITIONS

The working environment will be trading and non-trading environment.  Flexible working hours may be required from time to time.  Work hours include normal business hours and off-hour/weekend support as required.  On-call is required.

Posted on 18 Jun 2019

Working location: Causeway Bay (Mon-Fri 9am – 6pm)

Responsibility

• To capture demand/or incident resolution and service requests.
• It should also be the point of communication for the service provider with all of its users.
• It should act as the entry point/single point of contact for the IT or service organization.
• To provide support for “People and Business” instead of simply technical issues.
• To provide Senior Executive Support / VIP support
• Demonstrate excellent customer service skills such as empathy, incident analysis and prioritization, effective communications and emotional intelligence.
• Lead and train junior staff on business and technical knowledge (For Senior Service Desk)

Requirements

• Service desk experience: 3 years or above (Service desk) OR 5 years or above and have team lead experience (Senior Service Desk)
• Language requirement: Standard level of English and Mandarin speaking

• Candidate who have more experience or team leader experience will consider as Senior Service Desk.

Posted on 17 Jun 2019

Working Hour: Mon-Fri : 0900-1800

Period: 6 months

Scope of Work:

• Perform day-to-day batch monitoring and first line support.
• Perform routine system checks
• Provide minor development and report enhancements
• Support the systems developed within the team, thoroughly explaining and documenting support procedures
• Develop and maintain in house software and web development following the SDLC process, where you will assist in the implementation of various IT projects. This will include system analysis, design, development and conduct a full system implementation life cycle including functional and technical design specification to code development,  SIT and UAT

Posted on 14 Jun 2019

Working Hour:

• Subject to customer's internal policy in force and work requirements from time to time, the working hours will be:
• Monday – Sunday   (3.5 rest days for a calendar week)
• 9:00am - 9:00pm (1 hour meal break)
• 9:00pm - 9:00am (1 hour meal break)

Working Location: Wong Chuk Hang data centre

Period: 1 year

Posted on 06 Jun 2019

Posted on 06 Jun 2019

Working Hour: Mon – Fri 09:00-18:00  

Working Location: Hong Kong office & Macau (total 36 stores -- 34 in HK & 2 in Macau)

Period: 1 year